Terms & Conditions

Payment

If you wish to pay by credit card, you may use the secure payment system of PayPal. Bank transfers are also accepted but please make sure that the full amount in euros is received regardless of exchange rates and bank charges. Contact me for Paypal or bank details.

You may also choose to pay in cash at the end of your tour. Please make sure you have the proper amount in Euros.

Cancellation & Rebooking Policies

Cancellations must be made in writing and sent via email more than 1 week before your tour date in order to receive a full refund minus bank or credit card fees.

Full payment is forfeited for cancellations done less than 72 hours before the tour start time.

Rebooking may be requested without fees at least 2 weeks in advance, if and when there are availabilities.

Tours run rain or shine, sleet or snow.

Liability

By confirming your booking, I shall offer services with the understanding that you have read the full terms and conditions and that you are fit and healthy to do the tour. No refunds are given for no shows, tardiness or failure to finish a tour. Travel insurance is highly recommended for unforeseen circumstances such as sickness, loss of belongings, flight delays and/or cancellations, etc.

I will not be held liable for delays or failure to provide a tour or an inclusion in a tour such as entry into a church or museum caused by any circumstances beyond my control such as strikes or sudden closures due to renovation, religious services and the like. In the rare event that this happens, I will try my best to offer an alternative tour/inclusion or rebook you to another date if available.

If for whatever reason, I am unable to do a tour that has been confirmed, I will do my best to inform you beforehand and see if we can agree on a different date/time for the tour. If you have no other availabilities, I will offer the services of another excellent colleague. You may choose to accept my substitute or cancel and get a full refund.

info@florencecitytour.com